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Customer Service Representative – American Embassy Vacancies 2022

Customer Service Representative Vacancies

Institution

  • American Embassy

Job Vacancies

  • Customer Service Representative – Open to Current Employees of the Mission [Female/Male]

Qualifications

  • Attempted G. C. E. O/L examination is required (candidate must have sat for all or at least 50% of the required subjects) Candidate must attach relevant educational certificates.
  • Completion of one-year of Specialized Vocational Training in Information Technology are required. Candidate must attach relevant educational certificates.
  • Level III English Language Proficiency will be tested.
  • English level III (Good Working Knowledge) Reading/Writing/Speaking is required.  (This will be tested).
  • Level III (Good Working Knowledge) Reading/Writing/ Speaking Sinhala and/or Tamil is required.
  • Good knowledge of customer service support and contacts as it relates to IT.  The job holder must develop familiarity with State FAM/FAH regulations and security restrictions and procedures for IT-related queries and their locations.
  • Ability to work cordially with customers.  Speaking and written communication: explaining policy, exercises conflict management and communicates customer issues and expectations in accurate detail. Ability to troubleshoot Tier 1 IT issues.
  • All applicants under consideration will be required to pass medical and security certifications.

Experience

  • Minimum one-year prior work experience in Information Technology hardware, software or network support is required. Candidate must attach copies of relevant service/work experience certificates. 

Salary

  • USD $464

Closing Date

  • 2022-06-28

Source

  • lk.usembassy.gov (2022.06.22)

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